Recently I had the privilege of participating in a groundbreaking social media study underwritten by Cisco, spearheaded by one of my mentors, Dr. Neil Hair and sponsored by my Alma Mater, Rochester Institute of Technology (RIT) and the University of Navarra. The comprehensive global study sought to better understand how consumer-based social media tools effect both interpersonal collaboration within a corporate setting and external communication with key stakeholders.
The direct impact of this study is not only a greater understanding of what sort of best practices have arisen in the advertising/PR industry but also how many firms actually have such policies. It’s fascinating to see how firms of different sizes and specialties leverage either embrace or choose to ignore the power of conversational messaging.
